FAQ

Products

How to use: we give you some general tips for use that may vary depending on the oven being used, the defrosting mode, etc. Our preparation and storage tips can be found on the product labeling.

  • Frozen stretched bases: Thaw in the refrigerator. Once defrosted, add the missing ingredients and bake it just like the finished pizza.
  • Refrigerated pizza: Preheat the oven to 220ºC. Remove the container from the pizza and cook to taste, for a minimum of 5 minutes or until the melted cheese is visible.
  • Frozen pizza: Defrost the pizza and proceed as for the refrigerated pizza.
  • Dough balls: thaw covered in the refrigerator for 24 hours. Let ferment until the ball reaches twice its size. Before using, let it cool out of the fridge for a few minutes and stretch. At room temperature, both thawing and fermentation times are reduced.

 

For further information, contact customer service and our sales team will answer all your questions or send us your questions and we will answer within 24 hours.

 

Services

We deliver throughout the peninsula, the Balearic Islands and the Canary Islands. Outside of our delivery areas, we deliver through transportation agencies. Shipping takes 24-48h, depending on the area, for products indicated with availability and for orders placed before 12 a.m. the previous day.

In case of not reaching the minimum order amount of 300 kg, transportation costs will be applied depending on the weight of the products.

 

Payment

Payment can be made directly by credit card or wire transfer. In this case, the shipment will be made once the payment has been notified.

It is necessary to register to place an order.  See our privacy policy.

 

Returns

All our products pass a quality control and are reviewed before proceeding to their shipment. If you still find any of them in poor condition, either due to its own defect or bad handling during its transportation, please let us know immediately by email, including a photo of the product.

See our return policies.

 

Enterprise

All the information about our brand can be found on our website, by clicking on the “Who we are” section.

If in doubt, you can contact us via the website (“Contact” section) or by calling our customer service telephone directly.